Privacy Policy

Shivalya Water Park ("we," "our," or "us") is committed to safeguarding the privacy of its visitors and users. This Privacy Policy outlines the types of information we collect, how it is used, stored, and protected, and the choices you have regarding your personal information. This policy applies to information collected through our website, mobile applications, offline bookings, CCTV, and on-site interactions.

1. Information We Collect

• 1.1 Personal Information: We may collect personal details such as:
  • Full Name
  • Date of Birth
  • Contact Number
  • Email Address
  • Residential Address
  • ID Proofs (e.g., Aadhar, PAN, etc.)
  • Payment Information (via secure gateways)
• 1.2 Technical Information:
  • IP Address
  • Browser Type
  • Device Type
  • Location data (if enabled)
  • Website usage behavior
• 1.3 Visual and Audio Data:
  • CCTV recordings for safety and surveillance
  • Photos/videos taken for marketing and promotional purposes

2. How We Use Your Information

• 2.1 To manage bookings, entry validation, and customer service interactions
• 2.2 To personalize and enhance visitor experience
• 2.3 For marketing, promotions, newsletters, and offers (only with consent)
• 2.4 For security, legal compliance, and fraud prevention
• 2.5 To improve services through analytics and customer feedback

3. Consent and User Rights

• 3.1 By using our services, you consent to the collection and use of your information as outlined in this policy.
• 3.2 You may withdraw consent at any time by contacting us. This may affect your ability to use certain services.
• 3.3 You have the right to:
  • Access and correct your personal data
  • Request data deletion, restriction, or portability
  • Object to certain uses of your data
  • Lodge a complaint with a regulatory authority

4. Data Sharing and Disclosure

• 4.1 We do not sell or rent your personal information.
• 4.2 We may share information with:
  • Law enforcement and government bodies when legally required
  • Payment gateway providers
  • IT service vendors, for website maintenance and bookings
  • Marketing and advertising platforms (anonymized data only)

5. Data Storage and Security

• 5.1 Personal data is stored securely using encrypted systems and limited access protocols.
• 5.2 We implement reasonable security practices including SSL, password protection, data minimization, and routine audits.
• 5.3 In the event of a data breach, we will notify affected individuals and relevant authorities as required by law.

6. Cookies and Tracking Technologies

• 6.1 Our website may use cookies to enhance user experience and collect site usage statistics.
• 6.2 Cookies may be controlled or deleted via your browser settings. Disabling cookies may affect functionality.

7. Children’s Privacy

• 7.1 Our services are not intended for children under 13 without parental consent.
• 7.2 Any information collected from minors will be treated with the highest level of protection.

8. Third-Party Links

• 8.1 Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

9. Policy Updates

• 9.1 We reserve the right to update this Privacy Policy periodically. Changes will be posted on this page with the effective date.
• 9.2 Continued use of our services after any changes constitutes your acceptance of the revised policy.

10. Contact Information

Shivalya Water Park
Address Details: Shivalya Hill, Andhrigadar, Near Digharia Pahar, Chakai Road,
Jasidih, Deoghar - Pin Code No. 814142 (Jharkhand)
Mobile No: +91 8102923980
Email: privacy@shivalyawaterpark.com